Sent invoices
Each invoice with its send channel, address, and date noted.
Receivables · Delivery proof
Record proof that each invoice actually landed
'I never received your invoice' is the most common stall on a late payment — and if you can't show otherwise, the clock effectively restarts. The fix isn't chasing harder; it's recording, at send time, how and when the invoice went out and what confirmed it arrived. A reply, a read receipt, or a client-portal upload timestamp all count. Cash Workspace lets you note the delivery details on each invoice and attach the confirmation so the answer is ready before you ever need it.
The problem
Why 'I never got it' works on you
When delivery isn't recorded, a client can claim non-receipt and you have nothing to point to. The dispute isn't about the money — it's about proof.
- You sent the invoice but can't say which email address or date, so the claim sticks.
- The client says it went to spam and you have no record of the original send.
- You uploaded it to a portal but didn't note the date, so you can't show when it appeared.
- An invoice bounced and you never noticed until the due date passed.
- You resend it and now there are two dates floating around with no clear original.
The workflow
Note how it was sent, then capture the confirmation
Record the delivery the moment you send, and add the proof of receipt as soon as it appears.
- 1
Record the send details
Note the channel (email, client portal, shared link), the address or location, and the exact date and time you sent it.
- 2
Watch for confirmation
Look for a reply, a read receipt, or a portal 'viewed' timestamp that shows the client received or opened it.
- 3
Attach the proof
Save the reply email, read-receipt notice, or portal screenshot to the invoice record as the delivery confirmation.
- 4
Mark a delivery status
Note whether it's sent, confirmed received, or bounced, so you can see at a glance which invoices have proof.
- 5
Log any resend
If you have to send it again, record the new date and keep the original send on file so the history is clear.
Record structure
What to record per invoice for delivery
A short, consistent delivery record turns a he-said-she-said into a documented fact.
- Sent via
- The channel used — email, client portal, or shared link — so the route is on record.
- Sent to
- The exact email address or portal account the invoice went to.
- Sent date and time
- When it left, so the delivery clock has a clear start.
- Confirmation type
- How receipt was confirmed: client reply, read receipt, or portal 'viewed' timestamp.
- Confirmation date
- When the proof of receipt arrived, separate from the send date.
- Delivery status
- Sent, confirmed received, or bounced, so unproven deliveries stand out.
- Confirmation attachment
- The reply, read-receipt, or screenshot saved to the invoice record as proof.
Example setup
An example delivery record
One way to keep proof of receipt with each invoice in your workspace.
Delivery confirmations
Replies, read receipts, and portal screenshots attached to their invoices.
Unconfirmed
Invoices sent but with no proof of receipt yet — the ones to follow up on.
Common mistakes
Mistakes to avoid
- Sending the invoice and recording nothing about how or when.
- Assuming a portal upload is proof without noting the date it appeared.
- Ignoring a bounce notice so a non-delivery goes unnoticed.
- Resending without keeping the original send on file.
- Treating 'no reply' as 'not received' when a read receipt or timestamp would settle it.
How it helps
How Cash Workspace helps
Delivery details on the invoice
Note how, where, and when each invoice was sent so the route and timing are always on record.
Confirmation attached
Attach the reply, read receipt, or portal screenshot to the invoice as your proof of receipt.
A delivery status you can scan
Mark each invoice sent, confirmed, or bounced so unproven deliveries are easy to spot and follow up.
Related
Related delivery and follow-up workflows
Invoice resend log
Track when and why an invoice had to be sent again.
Sent-but-unpaid folder
Keep delivered-but-open invoices in one place to follow up.
Follow-up notes log
Log every follow-up touch on an invoice in one place.
Payment confirmations
Attach payment proof once an invoice is paid.
All finance workflows
Browse the full Cash Workspace workflow library.
FAQ
Delivery confirmation FAQ
- Does Cash Workspace track read receipts automatically?
- No. You capture the proof — a reply, read-receipt notice, or portal screenshot — and attach it to the invoice yourself. Cash Workspace keeps that confirmation with the invoice's send details so the record is complete.
- What counts as proof an invoice was received?
- Anything that shows the client saw it: a reply referencing the invoice, an email read receipt, or a timestamp from a client portal showing it was opened. Recording whichever you have is enough to answer a non-receipt claim.
- Should I record the send even if I have no confirmation yet?
- Yes. Note the channel, address, and date at send time. The send record alone is valuable, and you add the confirmation later when it arrives.
Organizing help — not tax, accounting, or legal guidance
Cash Workspace is a free workspace for organizing invoices, expenses, receipts, clients, and documents. This page is organizing guidance only — not tax, accounting, legal, or bookkeeping guidance. Cash Workspace does not connect to your bank, does not scan or read your receipts for you, and does not move or collect payments. Whether an expense is deductible depends on your situation, so confirm it with a qualified accountant or tax professional.
Always have proof an invoice was delivered
Start a free workspace and record how, where, and when each invoice was sent, with the confirmation attached, so non-receipt claims have an answer.